Mayflower Healthcare AllianceMayflower Healthcare AllianceMayflower Healthcare Alliance; delivering excellence in healthcare
You can speak with a dedicated member of the team at our Patient Information Centre.
A dedicated Patient Information Centre operates six days a week for the benefit of our patients. The Centre is there to provide you with information and advice on appointments and answer any queries you may have about your visit to the Community Clinics.
Operating Hours
Monday: 9.00am- 5:00pm
Tuesday: 9.00am- 5:00pm
Wednesday: 9.00am – 5:00pm
Thursday: 9.00am – 5:00pm
Friday: 9.00am – 5:00pm
Saturday: 9.00am – 5:00pm
Sunday: Closed
Any concerns or queries, you may have please contact us via phone and we will be able to help. We provide quality care from start to finish.
Please use this contact number for patients and GPs in the Billericay and Brentwood area.*
*This is the Patient Information Centre contact for Mayflower Healthcare Alliance - delivering Community Dermatology, Urology, Gynaecology, Cardiology & EMS Service.
Please use this contact number for patients and GPs in the Epping, Harlow and Loughton area.
Delivering Community Dermatology and EMS.
Please use this contact number for patients and GPs in the Stansted and Uttlesford area.
Delivering Community Dermatology, Cardiology, Gynaecology and EMS services.
Data Protection; All personal data collected from users completing online forms on this website will be treated as confidential and will not be passed on to any third party. When supplying information you are consenting to Mayflower Healthcare Alliance processing and holding this data. The information may be used by Mayflower Healthcare Alliance to monitor general public enquiries, comments and feedback. All personal information is held in accordance with the Data Protection Act 1998.
Billericay Health Centre
Stock Road
Billericay
Essex
CM12 0BJ
Brentwood Community Hospital
Crescent Drive
Brentwood
Essex
CM15 8DR
St. Margaret’s Hospital
The Plain
Epping
Essex CM16 6TN
Lister House Health Centre
Abercrombie Way
Harlow
Essex
CM18 6YJ
Nuffield House Surgery
Harlow
Essex
CM20 3AX
Loughton Health Centre
The Drive
Loughton
Essex
IG10 1HW
Peacock Surgery - Stansted Branch
First Floor, Castle Maltings
Stansted Mountfitchet
Essex
CM24 8XG
Saffron Walden Community Hospital
Radwinter Rd.
Saffron Walden
Essex CB11 3HY
Operating Hours
Monday: 9.00am- 5:00pm
Tuesday: 9.00am- 5:00pm
Wednesday: 9.00am – 5:00pm
Thursday: 9.00am – 5:00pm
Friday: 9.00am – 5:00pm
Saturday: 9.00am – 5:00pm
Sunday: Closed
If you feel that we have not provided your care or treatment in the best possible way, we welcome your feedback and questions. Anyone who is receiving, or has received, treatment through Mayflower Healthcare Alliance can make a complaint, either for themselves or on behalf of someone else (with written consent).
We will contact you within three working days by phone or in writing to clarify your concerns, discuss what outcome you are seeking, and agree a timescale for our response. We will then write to you explaining how your complaint was investigated and any actions taken, which may include an apology, service improvements, or further steps.
You can contact us by letter, email, or by speaking to a member of our team. Please contact the Patient Information Centre on 01277 657835 (9am–5pm, Monday–Saturday) and ask for the Complaints Team, or write to:
Mayflower Healthcare Alliance, Heybridge House, Southend Road, Essex, CM11 2PL.
Please address all correspondence to the Complaints Team and include as much detail as possible about what happened, including dates and locations.
We are happy to meet with you to discuss your concerns further. If you are still not satisfied, you can ask the Parliamentary and Health Service Ombudsman to review your case.
Helpline: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
Address: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
Before being referred to the Community Clinics for our services, you will have discussed treatment of your condition with your GP. Once you have been referred to us you will be invited to come to one of our clinics where you will you will receive a full consultation with an experienced Clinician.
Our Mayflower Healthcare Alliance team offer dermatology, gynaecology, urology, cardiology and EMS services. For more information on our services and our exclusive MHA Private sector, visit our ‘Services’ section under the MHA Private heading in the main menu.
Once you are referred by your GP, our team will confirm your visit and provide instructions for your consultation. Your first full consultation is typically 15-20 minutes and the clinician will advise on whether any procedures are required or follow up appointments to monitor progress and the appropriate frequency.
When visiting us, please bring along with you:
1. Your appointment letter or appointment card
2. A list of any questions you would like to ask
After your consultation, we provide detailed follow-up instructions and check-ins ensure effective treatment and progress reporting or any necessary adjustments.
If you experience any issues, out compassionate team is here to support you. Contact us via our website, phone us with the appropriate number for your allocated clinic, or email us at info@mayflowerhealthcarealliance.co.uk for assistance and immediate follow-up consultations.
No, all appointments will be confirmed in a letter or appointment card with the date, time and any additional information required.
Mayflower Healthcare Alliance value equality of access to our information and services. To ensure we meet your communication needs please inform the Patient Information Centre of any special requirements, for example; braille, large print or an interpreter or chaperone for your appointment.
Your health priority starts at Mayflower Healthcare Alliance
