Patient Feedback

Mayflower Healthcare Alliance; delivering excellence in healthcare

We value your feedback…

We want you to feel confident and satisfied with the care and service you receive from us. If you are unhappy with any aspect of your care or our service, we encourage you to let us know so we can address your concerns and improve where needed.

We also value positive feedback. If you are happy with your care or would like to compliment a member of our team, we would be delighted to hear from you and share your kind words.

How to contact...

Write to: 

Gary Townsend
Director of Operations
Mayflower Healthcare Alliance
Heybridge House
Southend Road
Billericay, Essex
CM11 2PL

Email:
info@mayflowerhealthcarealliance.co.uk

Or call:
01277 657835

Or via our Patient Feedback Form

Testimonals

"I was seen by David Smith and Dr Buhari and received excellent care from both of them. I've had a problem with my toe for 7 months, and seen my GP many times but it was only once I saw both of them at the Dermatology Clinic I that I felt like I was being listened to and that finally had professionals who actually wanted to help me. Thank you! I would also like to say how helpful the ladies who answer the phone are everytime I call. Fantastic treatment and very professional."

Emma Johnson
Dermatology Patient

I would like to pass on a huge thank you to everyone involved in my care, they were all so kind and professional and it was very reassuring for me as I was extremely distressed about my skin condition. I would like to say a special thank you to Sue Land, she really did help above and beyond what I would have expected and it made such a difference. Sue always did what she said she would, and was very sympathetic.

Mrs J Newbury
Dermatology Patient

Very pleased, Thank you. Very happy, quick services and professional. Very good, would come again. Very pleased with everything.

It was a pleasure to be treated in a small hospital, easy parking and no waiting. This has been one of my best experiences within the NHS. Thank you. I felt my treatment was quite a journey with Efudix cream but a complete success. Very polite and informative. Brilliant service, well done NHS. Very helpful and polite staff and doctor was very pleasant and helpful. If I need any more treatment of this nature, I would prefer to come back here. What a pleasant experience, very happy with every aspect of my visit.

Highly recommend

Dermatology Patient

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    Complaints

    If you feel that we have not provided your care or treatment in the best possible way, we welcome your feedback and questions. Anyone who is receiving, or has received, treatment through Mayflower Healthcare Alliance can make a complaint, either for themselves or on behalf of someone else (with written consent).

    We will contact you within three working days by phone or in writing to clarify your concerns, discuss what outcome you are seeking, and agree a timescale for our response. We will then write to you explaining how your complaint was investigated and any actions taken, which may include an apology, service improvements, or further steps.

    How to make a complaint

    You can contact us by letter, email, or by speaking to a member of our team. Please contact the Patient Information Centre on 01277 657835 (9am–5pm, Monday–Saturday) and ask for the Complaints Team, or write to:
    Mayflower Healthcare Alliance, Heybridge House, Southend Road, Essex, CM11 2PL.
    Please address all correspondence to the Complaints Team and include as much detail as possible about what happened, including dates and locations.

    We are happy to meet with you to discuss your concerns further. If you are still not satisfied, you can ask the Parliamentary and Health Service Ombudsman to review your case.
    Helpline: 0345 015 4033
    Email: phso.enquiries@ombudsman.org.uk
    Website: www.ombudsman.org.uk
    Address: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

    Annually, MHA provides expert care to more than 20,000 patients

    Your health priority starts at Mayflower Healthcare Alliance